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Insurance: Are your GRS covered?

5 Things You Should Know: Insurance Coverage

Morgan Menendez

Practice Manager, Crane Center for Transgender Surgery


Gender Affirmation Surgery entails a big operation with extensive planning.


Here’s 5 things to keep in mind when you opt to use insurance coverage towards surgery:


  1. Ensure your insurance policy includes Transgender Benefits.

Transgender Benefits are required for surgery coverage. Following your initial consultation with Crane Center you will be issued a Verification of Benefits form, which will outline any red flags on surgery coverage and your potential financial responsibility.


2. Obtain all required WPATH letters.


At the Crane Center we follow the WPATH Standards of Care. Letters of support from licensed mental health providers and/or hormone providers are required as part of the surgical transition process. Your insurance provider also requires the same letters to approve coverage.


3. Schedule your surgery.


It takes approximately 2-3 months to obtain proper authorization from your insurance company. Our office will advise on the first available date to allow sufficient time for our insurance experts to obtain proper authorization.


4. Obtain prior authorization.


Our office will submit all required documentation to your insurance company to obtain proper prior authorization and will reach out if your assistance is needed.


5. If surgery is denied we are here to help.


Here at the Crane Center, if your surgery is denied we will do everything in our power to overturn the decision.



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Morgan Menendez

Practice Manager, Crane Center for Transgender Surgery


3 Comments


Mon Oxide
Mon Oxide
Aug 27

It’s both funny and frustrating when a deal is signed, people are ready to work, and then everything stalls over a trivial issue. In 2025 a study showed that about one in ten deals gets stuck just because of problems with license verification. We actually had a case like that: a client was waiting for a campaign launch, but instead of working we were stuck in email chains with lawyers for almost a month. The worst part was the money just sitting in the account waiting. After that I looked into https://providerpassport.co/about-us and realized automated checks could have saved half the stress. Have you ever had deals sink for no real reason other than bureaucratic knots?

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Tory
Aug 10

So great how clear and concise this is about insurance red flags and authorization timing -makes the process feel way less cryptic than my previous experience. Just as a heads-up from my own journey: Molina Healthcare https://molina-healthcare.pissedconsumer.com/customer-service.html often covers key gender-affirming services like hormones, puberty blockers, and speech therapy- And their policies say coverage depends heavily on documentation like WPATH-aligned letters and clinical justification.

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We acknowledge that our Orem office resides on the ancestral, traditional, and contemporary lands of the Band of Goshutes, Paiute, Shoshone, and Ute Tribes. We affirm Indigenous sovereignty, history, and experiences.

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